Returns & Refunds

We want you to be happy with your purchase. If you change your mind about an online purchase, you have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason.

How to cancel

If you would like to cancel your order, please email us at hello@coastalremedy.co.uk within 14 days of receiving your goods, letting us know that you wish to cancel.

Once you have notified us, you must return the goods to us within 14 days.

Please send returns to:

Coastal Remedy
55 Marmion Road
Southsea
Hampshire
PO5 2AT
United Kingdom

We recommend using a tracked postal service and keeping your proof of postage.

Return postage

Unless your item is faulty, damaged or incorrect, you are responsible for the cost of returning the item to us.

As a small independent business, we unfortunately cannot absorb return postage costs in the same way that larger retailers can.

Your refund

When you exercise your statutory cancellation right, we will refund:

the full cost of the returned goods; and
the standard delivery charge you paid when placing your order.

If you selected a more expensive delivery option, we will refund only the amount of our cheapest standard delivery option.

We will not refund any additional amount paid for an upgraded delivery service.

We will process your refund without undue delay and in accordance with the statutory timescales. Refunds will normally be made to the original payment method used to place the order.

Condition of returned goods

You may handle the goods as necessary to establish their nature, characteristics and functioning, in the same way that you would reasonably be able to inspect them in a shop.

If goods have been handled beyond what is reasonably necessary and their value has been reduced as a result, we may make a reasonable deduction from your refund where permitted by law.

Please return items in their original condition and, where possible, with their original packaging.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or is not the item you ordered, please contact us at hello@coastalremedy.co.uk as soon as possible.

Where an item is faulty, damaged or incorrect, we will cover the reasonable cost of returning it to us and provide an appropriate remedy in accordance with your statutory rights.

Exchanges

We do not offer exchanges as part of our statutory cancellation process. If you would like a different item, you can return your original order for a refund and place a new order.

Items that cannot be returned

Certain products may be excluded from the statutory cancellation right where permitted by law. This can include certain sealed goods which are not suitable for return for reasons of health protection or hygiene once they have been unsealed.

Our returns policy does not affect your statutory rights as a consumer.